Here is a little peak behind the scenes at our library. We are changing out chat software. We have offered online chatting with a librarian for many years. As long as we are open, you can chat with a librarian (about 15 hours/day). In the past, we have used Meebo as our chat service. Unfortunately, Meebo was just purchased by Google, and Google has decided to turn Meebo OFF! Google is trying to push everyone to use Google+. Thus, we are switching to a new service called Library H3lp. This service is affordable and allows for more functionality for our library. We can now have multiple librarians online. There is a great deal of flexibility.
We made the switch today, but the cool thing about the switch is that our users really won’t notice the change. For library users, it all works the same way.